Indoor Play FAQs

There’s lots to do in our Indoor Children’s Play Centre.  So get the most from your visit and check out these FAQs!

We’ve done our best to answer them on this Play Centre FAQ page but if yours isn’t here please send your question to mail@play2day.eclipse.co.uk

Is there on-site parking?

Yes, there is ample free parking next to Play2Day Family Entertainment Centre.

What age is the Indoor Play Centre suitable for?

The Indoor Children’s Play Centre is suitable for ages 0 to 11 inclusive.

Do you have disabled facilities?

Yes, we have a wheelchair accessible bathroom.

The play equipment only has limited availability to disabled children depending upon the disability. Please ring for more details.

Am I allowed to take photos or videos?

We understand how people like to capture special moments so we do allow you to use this equipment, however, you may only take photo’s or video’s of your own children.

Do you limit the children’s play time like other centres?

No we don’t. You’re welcome to enjoy the fun and facilities until you’re ready to leave.

Why can’t my teenagers play?

First, our insurance only covers children up to and including 11 years with adult supervision. 12 to 15 year olds are only allowed in the play frame when accompanying a sibling aged 11 years or under. Second, some of the play facilities aren’t designed for older children and third, as children grow in size they pose an increased risk to toddlers and small children.

What should my child wear to use the play equipment?

Socks are compulsory to maintain our high levels of hygiene and protect children’s feet. If you’ve forgotten your socks you are welcome to purchase some from reception.

Children must wear long sleeved tops and trousers to use the drop slide. Shoes are not permitted while playing on the play features.

I don’t have any cash. Can I pay by card?

Yes you can. There’s a minimum transaction of £10.00. In addition we can offer you a no fee cash back service.

Can I breast feed my child?

Yes, and if you would like to go somewhere more discreet just ask a member of staff.

Can I leave my children while I pop outside the building for a cigarette or to go to my car?

Unfortunately not, your children cannot be left alone as they are your responsibility at all times.

Do you cater for allergies?

Yes, if you speak to a member of staff we can cater for your needs.

Do you have a baby changing area?

Yes, we have them in both the boys and girls toilets.

Do you have a special area for my baby/toddler to play in?

Yes, we have a specially designed Baby & Toddler area.

Please note

– This area is strictly for babies and toddlers only.

– Your baby/toddler cannot be supervised by a child and must be supervised by an adult aged 18 or over.

Do you have staff to look after my child?

No, your children’s safety and behaviour remains the responsibility of the accompanying parent or guardian at all times. Our staff are present to ensure that the equipment is used correctly at all times.

Can adults use the play facilities?

Although it may look great fun for you too, adults aren’t allowed to play.

Can adults go on the bouncy castle to supervise?

No, because the bouncy castle has been designed for child use only.

Is it okay to take my child outside while I smoke?

No. If you take your child out of the Play Centre and would like to return the same day please remember to get a receipt from Reception or you will be charged to re-enter.

Can we bring picnics with us?

Food and drink, as is the case with all cafes/restaurants, cannot be brought into the centre (with the exception of birthday cake, baby milk and baby food).We don’t allow picnics at Play2Day. There are signs at Reception, on the Entry gate and in the Play Centre stating that picnics are not allowed. If you decide to openly disregard this rule we will ask you to put you picnic back into you car or remove it from our table.

How old must an adult be to supervise their child?

Adults must be aged 18 or over to supervise.

Are there height restrictions for children

What about abuse?

We take abuse very seriously. We will not tolerate any form of verbal, physical or psychological abuse. Abusers will be removed, banned from Play2Day and may be reported to the Police.

I’ve a question about Parties

Please read the Parties FAQs. (coming soon!)

Can children wear shoes on the play equipment?

No, shoes must be removed before children enter the play area.

Can food or drink be taken into the play area?

No food, drink, or chewing gum is allowed in the play area.

What should I do if my child has been sick?

Tell a member of staff and remove your child from the centre as soon as possible.

Can children throw the balls?

No.

What do I do if my child has an accident?

Report it to a member of staff as we may need to record it.

Do you have Rules of Play?

Rather unsurprisingly we do! They might seem boring but we need them to ensure your visit is fun and safe.

Parents must have read the Rules of Play board at Reception before their children can play.

Parents must ensure their children play in a friendly manner. Children found to be upsetting other children will be asked to leave the play equipment.